Website: www.4tradelabs.com  

Business name: 4TradeLabs (“Company”, “we”, “us”, “our”)

Last updated: 22 July 2026

1. Scope

This Refund Policy applies to all digital products and services sold through our website, including indicators, strategies, scripts, add-ons, and related downloadable materials.

For products sold directly by us, 4TradeLabs is the seller of record; payments and refunds are processed via our payment provider Stripe, and refunds are handled by us under this policy. Certain products are sold by authorized third-party distributors who act as the seller of record; for those products refunds are handled by the applicable distributor, as indicated on the relevant product page.

2. Digital Delivery Notice

All products are digital and are generally delivered immediately after successful payment (download link, account access, or both). By completing a purchase, you acknowledge the digital nature of delivery.

3. Trials and Evaluation

Trials are not offered by default. If a trial or evaluation period is made available for a specific product, its conditions will be described on the relevant product page.

4. General Rule

Due to the instant-access nature of digital products, all paid sales are final, except where a refund is required by applicable law or where one of the exceptions below applies.

5. Refunds May Be Granted In These Cases

We may approve a refund if:

1. **Duplicate charge**: you were charged multiple times for the same order.  

2. **Non-delivery**: you did not receive download/access and support could not resolve it.  

3. **Corrupted/unusable file**: the delivered file is technically defective and we cannot provide a working replacement within a reasonable time.  

4. **Material mismatch**: the delivered product is materially different from the product description at the time of purchase.

6. Refunds Are Not Granted For

Refund requests are generally denied when based on:

– change of mind after purchase/download;

– inability or unwillingness to use the product;

– request made after an evaluation or trial period (where offered) and subsequent paid activation;

– lack of expected trading performance or profitability;

– misunderstanding strategy logic/settings when documentation/support is available;

– third-party platform/broker/data-feed limitations outside our control;

– compatibility issues where requirements were clearly stated before purchase;

– violation of license terms (sharing, redistribution, abuse, fraudulent chargebacks).

7. Educational-Only and No Performance Guarantee

Our products and content are provided for educational and informational purposes only. No guarantee of profit, performance, or specific outcome is made. Trading involves risk, and past/hypothetical results are not indicative of future performance.

8. Immediate Digital Access and Withdrawal Waiver

By completing checkout, you expressly request immediate digital delivery/access. Where permitted by applicable law, you acknowledge that any statutory withdrawal/cancellation right may be lost once digital delivery begins.

9. Refund Request Window

Refund requests must be submitted within 14 calendar days from purchase date, unless mandatory local law requires a different period.

10. How To Request a Refund

Send your request to support@4tradelabs.com with:

– order number;

– purchase email;

– product name;

– reason for request;

– relevant screenshots/logs (for technical issues).

Incomplete requests may delay review.

11. Review Time and Method

– Review time: typically 3-7 business days.

– If approved, refund is issued to the original payment method.

– Bank/provider processing times may vary.

12. Chargebacks

Please contact support before opening a chargeback so we can resolve the issue quickly. Abusive or fraudulent chargebacks may result in account suspension and license termination.

13. Policy Updates

We may update this Refund Policy at any time. The version published on this page with the “Last updated” date applies to new purchases.

14. Contact

Email: support@4tradelabs.com  

Business name: 4TradeLabs